University of Pittsburgh School of Education
 

Frequently Asked Questions (FAQ)

Internet Access on Campus

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This option is for users with an active University of Pittsburgh account.  If you are a guest without a University account, please see the question “How can a visitor get access to the internet on the Pitt campus?”.  

With a laptop computer

  • You will need to have University of Pittsburgh computer account.
  • Open your wireless networks and connect to the SETUP-PITT-WIFI network
  • After connecting, open a browser window and follow the instructions
  • You should now be automatically connected to the WIRELESS-PITTNET network
  • For more detailed instructions, specific to operating systems, please read this information on connecting to the wireless network.
With a mobile device (such as a phone or a tablet computer)

If available, you may also manually connect to the Wireless-PittNet-Fast network, which features faster speeds for supported devices. If your device does not support Wireless-PittNet-Fast, you will still be able to use Wireless PittNet everywhere that you do today. For more information, please see this webpage.

This option is for guests and visitors who do not have an active University of Pittsburgh account.  If you do have a University account, please see the question “How do I get access to Pitt’s wireless network?”

CSSD provides detailed instructions on accessing the GUEST-WIRELESS-PITTNET network .

Accessing Resources from Off Campus

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Students
The University has self-service printing that can be accessed from all on-campus labs as well as from off-campus.

Faculty and Staff
Please contact the SOE Help Desk if you desire to print from home or WIRELESS-PITTNET.

If and how you access files from home depends on where you store them.  

If you store them:

  • On your office computer (such as on the Desktop or in your Documents folder), then you will be unable to access those files from home.
  • On “Box” (https://pitt.box.com), then you can access the files stored on Box from that same website at any time (see #1 below for details).
  • On a School of Education server, such as the U (Home) drive, P (Projects) drive, Q (Class) drive, or T (Common) drive, then you can access the files stored on these servers by using SRemote or another VPN connection method (see #2 below for details).
1.  The University recently integrated a new tool called Box for all individuals with University accounts.  This web-based file storage system will allow you to store data without limit.  You can then access your files from any computer or device with Internet access.  There is also software that allows you to access select files while your computer is offline.

 
2.  The School of Education also maintains file servers, where you may keep your files, and you may want to access those files from home.  Brief instructions for doing so are below.  If you need more detailed assistance, please contact or stop by the SOE Help Desk.   To access these files:

After connecting, you need to then access the School of Education servers.

Windows Computers:
  1. Click the Start menu
  2. Click Computer (sometimes labeled as My Computer or This Computer).
  3. In the address bar, type the address of the drive (Contact the SOE Help Desk for the address).
  4. You will be asked for your Pitt credentials. Make sure you type in your FULL email address and your Pitt password.
  5. Optional:
    • Right-click the desired drive, then click “Create Shortcut” to place a shortcut on your desktop.
    • Alternatively, you can map the drive.  Contact the SOE Help Desk for more details.
    • Once a shortcut is in place, you should only have to login to Pulse Secure and then double-click on your shortcut icon.
  6. Double-click on your desired drive.
  7. You should now be able to see the contents of your selected drive.

 
Macintosh Computers:

  1. Click the Finder menu.
  2. Click Go.
  3. Click Connect to Server.
  4. In the Server Address field, enter the address of the drive (Contact the SOE Help Desk for the address).
  5. You will be asked for your Pitt credentials. Make sure you type in your FULL email address and your Pitt password.
  6. Click on your desired drive.
  7. Click OK.
  8. You should now be able to see the contents of your selected drive
  9. Optional:
    • Right-click (or CTRL-click) on the mounted drive on your desktop (the icon with the name of the drive).  Select “Make Alias” to place a shortcut to the drive on your desktop.  Alternatively, you can drag the mounted drive to the right-hand side of your dock to create an alias (shortcut) there.
    • Once an alias is in place, you should only have to login to Pulse Secure and then double-click on your alias icon.

Protecting Your Files and Devices

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SOE Faculty and Staff are responsible for ensuring that their essential data is backed up.  There are three possible mechanisms provided for this: 
  • SOE Server Drives: Common [T:], Projects [P:], Home [U:] (Backups retained for 60 days)
  • Box
  • Local Backup to external hard drive (Time Machine, Windows Backup & Restore, etc.)
Secure data should not be stored on Box or unencrypted on laptops (see the PDF linked below for definitions).  SOE Faculty and Staff collaborating using Box should be aware that files belong to only one "Owner."  That owner is the person who created the shared folder.  If that Owner's university computing account expires, files in those folders will no longer be accessible.  Consequently, Box should be used with caution for essential files.


The SOE File Storage and Backup Recommendations document offers more detail about these options.

The SOE File Storage and Backup Recommendations document offers guidance for faculty and staff.  CSSD also has security recommendations for studentsfaculty and staff.  

Sensitive information should never be stored on Box or unencrypted on laptops.

1. Password

2. Encryption

3. Don’t keep secure records on your mobile device

The SOE File Storage and Backup Recommendations document offers guidance for faculty and staff.  It delineates the difference between Public, Private, and Secure records. 

Phishing is a type of scam that uses fake emails to collect your personal information (such as username, password, account numbers, Social Security Numbers, etc.).  Red flags that might mean an email/link/attachment is not safe:

  1. Legitimate organizations will NEVER ask for your password via phone or email – if it asks you to provide your password, delete it!
  2. If it looks like the email was sent to a lot of people, particularly if it looks like it was sent to a group of individuals whose usernames started with the same letter (e.g. the email may have been sent to an alphabetical list of email addresses).
  3. Hover over the link with your mouse and the site where it will take you will appear in a pop-up box; if this site doesn’t look legitimate or if it won’t take you to where the email says it will, then the email is probably phishing.
  4. In general, if you are not expecting to receive an email from the sender, or it is not a regular contact, be wary of the content and double-check before clicking any links or opening any attachments
  5. If you've received what you believe is a phishing email, please forward it to phish@pitt.edu to report it.
CSSD also provides information on phishing scams.

Additional Resources

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The Qualtrics Research Suite is available free of charge through the University of Pittsburgh and offers a wide range of online survey tools for use in your class or research. Qualtrics can be accessed by logging into my.pitt.edu and navigating to the Qualtrics Survey System link in the My Resources pull-down menu. Help and training are available via Qualtrics University.

Pitt's Institutional Review Board (IRB) will require (with few exceptions) that Qualtrics be used for university web-based surveys (making Survey Monkey NOT an option for IRB research approved after 3/1/2014). Additional information about Qualtrics and the approval of the IRB can be found here:
Qualtrics Survey Service

Please view the video below for a brief overview of the Qualtrics Survey System:
http://www.youtube.com/watch?v=q42Sc3UG0a8
The University Library System offers numerous online resources, in addition to their on-campus facilities. Many scholarly articles are available to students and faculty, even off the campus network or via Google Scholar.  Librarians are also available 24/7 and can be contacted in many ways.  The librarian assigned to the School of Education, Laurie Cohen, can work with you to help identify and structure access to resources for your courses.
If you want to update your profile on the School of Education website, login to our Intranet via my.education.pitt.edu.  You'll need to enter your Pitt username and password.  Once logged in, use the link on the right to “Update Public Web Profile.”
The Communication Services Toolbox contains University of Pittsburgh logos, stock photographs and PowerPoint Templates.

The School of Education also has its own PowerPoint Template.

The university makes over 75 academic courseware titles available at no cost to teaching faculty.  Both the University Help Desk and the School of Education Help Desk can offer assistance with setup.  Software available includes: Acrobat Creative Cloud, EndNote, SAS, SPSS and Stata. 

The university provides Skype for Business (formerly Microsoft Lync) as its approved video conferencing, desktop sharing, instant messaging system. It's accessible via a web client, desktop software, or mobile apps. To learn more or download the clients, look for "Lync for Pitt" in the right-hand services list on my.pitt.edu, or “Skype for Business” under the “My Resources” menu.

For video broadcasts – live streaming or recorded presentations - the university also offers the My Pitt Video service. More information available on CSSD's My Pitt Video page.

Regardless of which conferencing system you plan to use (Skype for Business, Google Hangouts, Face Time, My Pitt Video, etc.) Small webcams are available from SOE departments and the SOE Technology Helpdesk to checkout. The SOE Helpdesk also has a Logitech ConferenceCam CC3000e system available for classroom or small group conferencing.  

 

Webcams are available from departments to checkout.

Reporting Problems & Getting Support

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If you have any issues or needs with technology - you have two options.

1. The School of Education Help Desk - you can just wander over to our area (WWPH 5308), call x41414, email soetech@pitt.edu, or submit a ticket online:

http://www.education.pitt.edu/EducationalResources/Technology/Support.aspx 

We'll help with anything, but in particular the SOE server drives and shared folders, printers, your computer, and software. 

2. The University of Pittsburgh Help Desk - useful for any University-wide services like email, Box, anything on my.pitt.edu.  They are available 24 hours a day, 7 days a week.

Phone: 412-624-HELP, submit a ticket or chat online: http://technology.pitt.edu/ 

Responsibility for different rooms falls under different departments.  To avoid confusion with who is responsible for what, please report problems in a classroom to the School of Education Helpdesk, and we will either take care of it, or make sure the responsible party is notified.  We can be contacted at x41414, email soetech@pitt.edu, submit a ticket online, or just stop by the Technology Help Desk in WWPH 5308.
Please watch this brief video on how to troubleshoot connecting your laptop to a display in a Teaching Center-equipped classroom.  If you’re in Posvar Hall and need further assistance, you can stop by the School of Education Technology Help Desk from 8:30 am – 5:00pm Monday through Friday.  Media assistance is also available from 5pm - 8:00pm Monday through Thursday.

If you need help connecting in a classroom elsewhere on campus (outside of Posvar Hall), The University Center for Teaching and Learning offers instruction and support.

The University Center for Teaching and Learning ("The Teaching Center"c) is the university department that manages most classroom technology across the campus and administers CourseWeb (Pitt's implementation of Blackboard). Help articles about CourseWeb and contact methods can be found on their website

The School of Education Technology Department can also help with general trouble-shooting, setup, and functionality in your classroom, as well as on CourseWeb/Blackboard.  If you would like help with, or information about, your classroom or CourseWeb, please give us a call at x41414, send us an email at soetech@pitt.edu, submit a ticket online, or just stop by the Help Desk in WWPH 5308.

If you are looking for self-service tools, available on demand, the university subscribes to an online training service, Lynda.com, that's useful for learning many technology and job-related skills.  It’s also possible to assign videos and collections to students.  You can even verify that they’ve completed viewing a course.  It's easily accessible from my.pitt.edu or lynda.pitt.edu.

The School of Education Technology Department also has a knowledge of several software packages; we can work with you to resolve your question/problem or help you find a resource to better assist you.  We also specialize in the use of technology to make workflows more efficient.  Please do not hesitate to call us at x41414, send us an email at soetech@pitt.edu, submit a ticket online, or just stop by the Help Desk in WWPH 5308.