This position is open to University of Pittsburgh students only.
The School of Education Technology Department has several technical student positions available to work 20 hours per week and up to 37.5 hours during the summer and term breaks. Hours of operation are from 8:30 AM to 5:00 PM, Monday through Friday. The PC Consultants are the first point of contact for School of Education faculty, staff, and students seeking technical assistance for technology related issues. They serve as members of the Technology Department by providing technical support over the phone and in person, and maintaining the smooth operation of the School of Education Technology facilities. Salary is based on knowledge and experience. These positions require highly dependable and responsible individuals who possess the following skills:
- Ability to provide technical support over the phone; good customer support skills, professional demeanor; previous customer service experience strongly desired.
- Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others.
- Hardware and software troubleshooting skills
- Basic network knowledge (TCP/IP).
- Familiarity with the University's e-mail system, general productivity applications such as Microsoft Office 2000/XP, scanning software, Internet tools, etc.
Specific duties and responsibilities include but are not limited to the following:
- Primary responsibility is customer support and customer service. Be present and visible at the Help Desk and available to customers requiring technical assistance.
- Respond to questions from callers and walk-ins; assist remotely and in person, faculty, staff and students with technology problems in offices, classrooms, and computer labs.
- Learn fundamental operations of commonly used software, hardware, and other equipment.
- Follow standard Help Desk operating procedures; accurately log all Help Desk tickets using ticketing tracking software.
- Diagnose computer related problems and provide resolutions
- Installation, configuration, maintenance of PC/Mac operating system, hardware, and applications
- Analyze problems and procedures to find creative, logical and effective solutions
- Scheduling appointments with customers for problem resolution
- Problem escalations within a team environment
Contact Information
Lab Manager
Email: soelabs@pitt.edu
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